F.A.C.T.S. is a non-profit organization for civic and community services for the purpose of improving the quality of life for animals that have been mistreated, abandoned or are unwanted, and assisting those that share this endeavor.

Purpose:
To provide the necessary framework and standards for SCMAC volunteers in their daily volunteer operation.

Animal Control Volunteer Application

Animal Control Volunteer Contract

All volunteers will adhere to SCMAC policies and procedures set forth within this Volunteer Policy and as given direction through training and staff direction.

The importance of volunteers to SCMAC cannot be overstated. Without volunteers, the staff could not perform their duties as needed and the animals would not receive the care and treatment they need and require.

It is the goal of the volunteer program to enhance the quality of care given the animals and assist the staff where needed.

To assure the placement of competent volunteers within the SCMAC Volunteer Program and to provide proper supervision for those volunteers working directly with staff, the community and the animals, the following policies have been established.

SCMAC and the Volunteer Director reserves the right to temporarily or permanently deny entry to the volunteer program. Possible reasons for denial may include, but not limited to, the following:

• Personal goals that are not compatible with the goals and philosophy of SCMAC
• Questionable background check
• Lack of respect and professionalism with staff, community or the animals
• A person experiencing a period of physical or emotional stress
• Poor attitude or uncooperative with the task set forth to be fulfilled

SCMAC volunteer must be at least 16 years of age. Certain volunteers under the age of 16 years of age, but at least 13 years of age, maybe approved to volunteer with SCMAC with the appropriate training and parental consent. Younger than the age of 13 may accompany their parent if parent is a volunteer and permission has been given by staff.

1. All applicants must submit an application, complete with personal references to be verified by the Volunteer Director. Any unsuitable references may be cause for not accepting the applicant into the volunteer program.
2. All applicants must participate in an initial interview with the Volunteer Director.
3. All applicants to the volunteer program are required to complete the volunteer training, or specific training/orientation as required according to program placement areas.

All volunteers MUST maintain confidentiality concerning the daily operation of SCMAC. The goal is to achieve a favorable reputation in the community. All volunteers will understand and sign the Volunteer Code of Ethics/Confidentiality Statement. Volunteer will discuss with Volunteer Coordinator, Volunteer Director and/or staff member regarding something that is bothersome to them. It is important to remember that we are there to ASSIST and not cause issues.

All volunteers have the right to express concerns regarding any aspect of SCMAC services or the application of policies or procedures. All volunteers are entitled to be treated with respect and if not, volunteer can expressed so. This will be considered a grievance.

1. Volunteers with concerns, suggestions or complaints regarding their volunteer duties or conflicts with other volunteers, coordinators, director or staff members are encouraged to discuss the problem(s) or concern(s) with the Volunteer Coordinator whom with discuss the issue with the Volunteer Director.
2. Complaints and any action taken will be documented and maintained in the volunteer's personnel fIle.
3. If volunteer feels the issue was not handled or still dissatisfied, volunteer may then take it up with the Volunteer Director whom will discuss the issue with staff. The result will be documented and maintained in volunteer's personnel fIle.

Volunteers are responsible for reporting all hours worked. Instruction for reporting will be given at orientation. This documentation is important to show how much in dollars volunteers are saving SCMACPD.

1. Volunteers have no uniform and are expected to wear suitable clothing for the assignment they have been given. If working with puppies or cats, please no dangling earrings, bracelets, etc. as they paws or toenails can get caught in them. Boots may be necessary if helping wash down the kennels and food dishes. Be sure to wear old, appropriate clothing in case bleach or something else gets on them. Please use common sense as the public is also visiting.
2. All volunteers are to wear the name badges that will be made for them. It is good for staff and the general public to know you are a volunteer.

1. Smoking: smoking is permitted; however, not while working and only in appropriate areas.
2. Alcohol and Drug Use: Volunteers will not be permitted to engage in any SCMACPD program while under the influence of alcohol or drugs. Volunteers will be asked to leave if this is suspected.
3. Volunteers are not to perform any of the staff duties unless staff has asked for your assistance. DO NOT attempt to tend to the animals that have "BITE CASE" on their kennels without staff approval. Always check with staff when you are not sure.
4. Do not attempt to remove cats from their kennels as they may be feral. Please use common sense to avoid any kind of incident.
5. Be sure to use sanitizer when going from one kennel to another to help prevent the spread of any sickness. TIDS IS IMPORTANT!!!!!
6. Termination from program will occur when volunteer is judged to be inappropriate for the program and will be counseled resulting in request for resignation in order to maintain the integrity of the program.